Refund & Cancellation

1. Who this applies to

This policy applies to every programme, assessment, credential, and digital product purchased from the Institute of Applied AI and Analytics^™ (“the Institute”), operated by Rahul Ghai, sole proprietor, Bengaluru, Karnataka, India.

Products currently offered without charge are outside this policy, because nothing has been paid. Where a free or beta product is later priced, this policy applies to purchases made from that date onward.

2. The refund window

You may request a full refund within seven calendar days of the date of purchase, provided both of the following are true:

• you have accessed no more than twenty percent of the programme content, and
• no certificate, credential, or assessment result has been issued to you.

Where both conditions are met, the full amount paid is refunded, including any Goods and Services Tax collected.

3. When a refund is not available

• After the seventh calendar day from the date of purchase.
• Where more than twenty percent of the programme content has been accessed.
• Where a certificate, credential, or assessment result has already been issued.
• Assessment and examination fees, once the assessment has been attempted.
• Where access has been withdrawn for a breach of the Terms.

4. Cancellation by you

You may cancel a purchase at any time by writing to support@iaaa.academy from the email address used at purchase. A cancellation made within the refund window is treated as a refund request under clause 2. A cancellation made after it ends access without a refund.

Monthly programmes may be cancelled at any time and end at the close of the paid month. Months already paid for are not refunded on a pro-rata basis.

5. Cancellation by the Institute

If the Institute cancels or withdraws a programme you have paid for and cannot offer a comparable replacement, you receive a full refund of the amount paid for that programme, regardless of the seven-day window and regardless of how much content you have accessed.

6. How to request a refund

Write to support@iaaa.academy with your name, the email address used at purchase, the programme name, and the date of purchase. You do not need to give a reason.

Requests are acknowledged within two working days and decided within five working days of acknowledgement.

7. How refunds are paid

Approved refunds are returned to the original payment method. Refunds are processed within five to seven working days of approval. The time taken for the amount to appear in your account after that depends on your bank or card issuer and is outside the control of the Institute.

Refunds are made in Indian Rupees. Any difference arising from currency conversion or from fees charged by your own bank is not reimbursed.

8. Questions and disputes

If you disagree with a decision made under this policy, write to founder@iaaa.academy and it will be reviewed personally. This policy is governed by the laws of India, and the courts at Bengaluru, Karnataka have jurisdiction.

Postal address for correspondence is given on the Contact page.