Cancellation Policy

1. Who this applies to

This policy applies to every programme, assessment, credential, and digital product purchased from the Institute of Applied AI and Analytics^™ (“the Institute”), operated by Rahul Ghai, sole proprietor, Bengaluru, Karnataka, India.

Products currently offered without charge may be stopped at any time by simply not using them, and nothing in this policy applies to them, because nothing has been paid.

This policy applies to iaaa.academy and to every subdomain and application operated by the Institute, including vantage.iaaa.academy and productivity.iaaa.academy. Where an individual product publishes its own terms, those apply in addition to this policy. Where they conflict, the product’s own terms govern purchases made on that product’s own site, and this policy governs everything else. Nothing in a product’s own terms reduces a right this policy gives you.

2. Cancelling a one-time purchase

You may cancel a purchase at any time by writing to support@iaaa.academy from the email address used at purchase. Include your name, the programme name, and the date of purchase. You do not need to give a reason.

A cancellation made within seven calendar days of purchase is treated as a refund request, and is refunded in full provided you have accessed less than half of the content and no certificate has been issued. What counts as accessing content is defined for each programme on its own page, and where a programme does not define it, that condition does not apply. The full conditions are set out in the Refund Policy.

A cancellation made after the seventh day ends your access without a refund.

3. Programmes priced by the month

Some programmes are priced by the month. These do not renew automatically and no recurring payment is set up. Each month is bought separately, so there is nothing to cancel: simply do not buy the following month, and no further amount is charged.

A month already paid for runs to the end of that month and is not refunded on a pro-rata basis. If you decide within seven days of paying for a month that you do not want it, the ordinary refund conditions in the Refund Policy apply.

4. Cancelling an assessment

An assessment booking may be cancelled before the assessment is attempted, and is refunded under the terms of the Refund Policy. An assessment is attempted when it is started, not when it is submitted. Once attempted, the fee is not refundable and the attempt cannot be cancelled.

5. Cancellation by the Institute

The Institute may withdraw or cancel a programme. If that happens and you have paid for it, and no comparable replacement can be offered to you, you receive a full refund of the amount paid — regardless of the seven-day window and regardless of how much of the content you have accessed.

The Institute may also withdraw access for a breach of the Terms, such as sharing your access with another person or redistributing course materials. Access withdrawn on those grounds is not refunded.

6. How long a cancellation takes

Cancellation requests are acknowledged within two working days and actioned within five working days of acknowledgement. Where a refund is due, it is processed within five to seven working days of approval, to the original payment method.

7. Questions

Write to support@iaaa.academy, or to founder@iaaa.academy if you disagree with a decision made under this policy. Full contact details, including the Institute’s registered address, are on the Contact page.

This policy is governed by the laws of India, and the courts at Bengaluru, Karnataka have jurisdiction. It should be read alongside the Refund Policy and the Terms.